How to Avoid Picking the Wrong Cleaning Company

There are a lot of cleaning companies out there. Some are excellent. Others will take your money, deliver inconsistent results, and leave you scrambling for a replacement. Knowing how to separate the two before you sign a contract can save your business significant time, money, and frustration.

Ask for Proof of Insurance

Any legitimate commercial cleaning company should carry general liability insurance and workers' compensation. Don't take their word for it — ask for a certificate of insurance. If they hesitate or can't produce one, move on.

Check References and Reviews

Look for a company with verifiable reviews and ask for references from clients in a similar industry to yours. A cleaning company that excels in office environments may not have the right protocols for a restaurant or medical facility.

Walk Through the Scope of Work

Before signing anything, make sure the scope of work is clearly defined. What will be cleaned? How often? With what products? Any reputable company should be able to walk you through exactly what's included — and put it in writing.

Understand the Contract

Read the contract carefully. Know the cancellation terms, what happens if a service is missed, and who to contact if there's a complaint. Avoid companies that offer only verbal agreements.

Evaluate Their Communication

How quickly do they respond to your inquiry? Are they clear and professional? Poor communication before you've even hired them is a strong indicator of what to expect once you have.

Trust the Process, Not Just the Price

The goal isn't to find the cheapest option — it's to find the most reliable one. A thorough vetting process upfront will save you considerably more than the few dollars saved by choosing the lowest bidder.

Ready to work with a cleaning company you can trust? Contact Jones Cleaning today to schedule your FREE on-site walkthrough and customized quote. We serve commercial clients throughout Metro Detroit — let's talk about what clean looks like for your facility.