How to Pick the Right Cleaning Company — 5 Questions to Ask

Not all commercial cleaning companies are created equal. The difference between a great janitorial partner and a frustrating one often comes down to asking the right questions before you sign anything.

Here are five questions every business owner should ask when evaluating a commercial cleaning company.

1. Are You Licensed, Bonded, and Insured?

This is non-negotiable. A legitimate commercial cleaning company should carry general liability insurance and workers' compensation coverage. If something is damaged or an employee is injured on your property, you need to know you're protected. Ask for proof of insurance before any work begins.

2. Do You Train Your Employees?

Cleaning sounds simple, but professional commercial cleaning requires training — on chemical safety, proper dilution, surface-specific techniques, and security protocols. Ask how new employees are trained and whether ongoing training is part of their program.

3. Do You Have a Quality Assurance Program?

How does the company ensure consistent results? A professional cleaning company should have a system in place — whether that's regular inspections, client check-ins, or digital reporting — to verify that the work is being done to standard every visit.

4. Who Will Be Cleaning My Facility?

Will the same team show up consistently, or will you see a different face every week? Consistency matters for security, familiarity, and accountability. Ask whether employees are W-2 staff or 1099 subcontractors — this affects training, accountability, and liability.

5. Can You Provide References?

Any reputable cleaning company should be able to provide references from current or past clients in similar industries. Take the time to call them. Ask about communication, consistency, and whether they'd hire the company again.

Ready to Ask the Right Questions?

At Jones Cleaning, we welcome every question and answer with full transparency. Schedule a FREE on-site walkthrough today and see the Jones Cleaning difference for yourself.